Download Achieving Safe And Reliable Healthcare: Strategies And by Michael Steven Leonard PDF

By Michael Steven Leonard

ISBN-10: 1417555262

ISBN-13: 9781417555260

ISBN-10: 1567932274

ISBN-13: 9781567932270

Healthcare corporations have a plague on their arms: clinical blunders is inflicting greater than 98,000 deaths a 12 months within the nation’s hospitals. And those disasters aren't because of unqualified clinicians or the inability of technology,instead, facts exhibits that at the least eighty percentage of scientific blunders is approach derived, which means that process flaws are environment strong humans as much as fail.

This e-book offers healthcare leaders with a finished blueprint for construction and aiding a tradition of sufferer defense. It comprises contributions from specialists who've created complete and profitable sufferer protection courses of their enterprises.

The techniques and instruments during this ebook can help you: check the security weather of your company with a device used at greater than 500 healthcare firms Optimize teamwork and communique between employees participants construct useful and powerful safeguards into your scientific care structures enhance regulations that carry employees answerable for their very own functionality yet no longer for approach mess ups motivate sufferer involvement of their personal care and converse overtly with sufferers and households whilst an mistakes happens Create an adverse-event reporting approach that generates principles for development increase an government WalkRounds application that encourages employees to interact in open conversations with senior leaders approximately protection hire instruments that might help you in settling on strength difficulty spots

This publication is copublished with the Institute for Healthcare development and the yankee association of Nurse Executives.

The Foreword is written through Lucian Leape, M.D., and Don Berwick, M.D.

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Extra info for Achieving Safe And Reliable Healthcare: Strategies And Solutions

Sample text

Staff in healthcare organizations are extremely tuned into messages from leadership, and it is important that messages about collaboration and teamwork be more than just “lip service” or rhetoric. One way to prevent the perception that establishing a culture of teamwork and open communication is a “flavor of the month” concern is to develop systems that encourage the reporting of errors and near misses and responding to those reports. If leadership engages in open communication The Human Factor 39 with staff, it is more likely to openly communicate with each other as well.

National cultures vary significantly in behaviors and increase the complexity of communication immensely. For example, the interaction of male Ethiopian physicians with female nurses is very challenging, as the physicians are unwilling to grant any expertise or authority to the nurses. Within the Asian culture, individuals are hesitant to be assertive and challenge opinions openly, as loss of face is a major issue. As a result, it is very difficult for Asian nurses to speak up if they see something that is worrisome.

For example, the work of Knox, Simpson, and Garite (1999) in achieving high-reliability safety environments in obstetrics has demonstrated the value of incorporating standardized means of communication. In particular, they promote the behavior that physicians come to see patients every time a nurse requests it. Hospital and health system leadership has a clear interest in and responsibility for ensuring positive nurse-physician interactions. To accomplish this, organizations must send the unmistakable message that the institution supports and requires a work environment in which respect for all is a fundamental, nonnegotiable part of doing business.

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